The Nextcloud Conference 2020 dates almost a month ago and there’s still a lot to talk about in detail! Let’s start with the Zammad integration app!
Zammad is the open-source helpdesk and customer support platform for companies large and small. Zammad’s user interface was developed in collaboration with the award-winning UI experts from Zeughaus. It breaks with old traditions and is based on the familiar use of web browsers and smartphones, making it intuitive and easy-to-use. Behind the project is an experienced development team led by Martin Edenhofer, who launched the commercially successful, enterprise-scale OTRS ticket system in 2001.
The Zammad integration in Nextcloud was announced at the Nextcloud Conference this year in Berlin. Both platforms are available under open-source licenses and designed for on-premises hosting or cloud hosting, giving customers control over security, compliance and cost factors and protecting their digital sovereignty, making Nextcloud and Zammad a great fit!
The Zammad integration app
With Nextcloud 20, a Zammad integration app provides a Dashboard widget with a Zammad ticket overview, support for finding Zammad tickets using Nextcloud’s new unified search and notifications on status updates to tickets. The integration features make it easier for Nextcloud users to track the state of Zammad tickets, saving time and improving response times to customers.
Watch the video announcement of Zammad integration app here.
Zammad enables users to easily and efficiently manage tasks and incoming user requests. Open-source, self-hosted cloud technologies with helpful integrations make networking simple. Nextcloud and Zammad both work towards the same goal of making teams more productive and collaboration easier. Teaming up for this integration will bring our users plenty of new possibilities and we are excited to see the results. Surely this is just the beginning of a long and fruitful cooperation and I am very much looking forward to it.
— Martin Edenhofer, Founder and CEO at Zammad GmbH
With Nextcloud we offer a platform for real-time collaboration and communication. The new Zammad integration capabilities in Nextcloud create a more integrated experience for users, bringing the two platforms closer together. Users can see urgent tasks on their dashboard and plan work in the morning, quickly find issues using the search or get notified about customer responses.
— Frank Karlitschek, Founder and CEO at Nextcloud GmbH
The integration app is available in the Nextcloud app store for the just-released Nextcloud 20 right now. Customers integrated into an integrated Zammad and Nextcloud environment can contact Zammad GmbH or Nextcloud GmbH.
Do you want to learn more about the leading Content Collaboration Platform? Nextcloud is an on-premises, integrated collaboration platform that can work for your organization or business in all sectors from Government, education, healthcare, and many other. Meet Nextcloud at exciting upcoming trade shows from Zukunftskongress and DMEA in Berlin to EdTech Congress Barcelona in […]
Over the last years Nextcloud Talk has developed in a fantastic productivity tool, enabling teams across the globe to communicate and collaborate in chat rooms, video meetings and webinars.
“Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat […]
“When we have welcoming communities of contributors, open source software gets better and more useful to everyone.” Limor Fried, Electrical Engineer, Inventor and Founder of open-source hardware company Adafruit We believe in this ideal and love to work with our community. We are always looking to involve more people in Nextcloud, bringing in their ideas, […]
Hot on the heels of Nextcloud Hub 4, our desktop client now enables users who are running the latest Nextcloud to take advantage of its improved End-to-end encryption features!
After a complaint filed by Nextcloud on behalf of a coalition of dozens of European cloud tech providers in November 2021, the German Bundeskartellamt (federal antitrust authorities) has now begun an official investigation into Microsoft to assess if the company has a dominant position in the market.
Nextcloud users know the importance of integrating different systems and tools to create a seamless workflow. Nextcloud Enterprise allows you to integrate with Microsoft environments for file storage, user directory, Outlook, Sharepoint, Windows Desktop, MS Office online server, and Teams. And now, we are excited to announce a new addition to our lineup: the Nextcloud […]
To aid government and business organizations migrating away from Microsoft 365, the Nextcloud Office team is looking for participants for UX studies. In particular, heavy users of Microsoft Office are encouraged to participate and provide their input so the team can identify and address the key blockers for migration. Aim of the study Nextcloud is […]
We save some cookies to count visitors and make the site easier to use. This doesn't leave our server and isn't to track you personally!
See our Privacy Policy for more information. Customize